What is connectivity?

Connectivity is getting two unlike systems to talk to each in a way that will allow you to perform the function you need to perform

What kind of connectivity issues can happen in relationship to Print?

There are a number of them. From Improper configuration to not having the correct communications protocol but the most common would be an error in configuration.

How do I resolve a connectivity issue?

Connectivity issues are tricky but if everything looks right and you are still not getting a connection the first place you’re going to want to look will be any Firewall or Security software to make sure that the specific port being used isn’t blocked. After that you’ll want to look at permissions since most Host level jobs will not have a network ID attached to them they may be getting blocked for that reason.

Data Compatibility/Legacy Print

I cannot get this job to print no matter what I do, it keeps printing garbage, what can I do?

Knowing what the data is and how it should be printed is the first step. Analysis of the data using a Hex editor or viewer can usually point out the types of data in just a few minutes if you know what to look for.

It looks like garbage in the Hex viewer, what next?

Then it is probably a print ready binary file. Determining which one will tell you which tools to use to print it. This can be difficult especially if you do not have any knowledge of those binary languages. It could be PCL5 or 6, IPDS, AFP, Metacode, Postscript or any of a dozen others and each of them has different requirements for printing.

What types of files are there and how can I tell which is which?

Some of the more common are the following:

PDF: will start with a %PDF- at the beginning.

Postscript: will have a %%!PS at the beginning.

PCL5: will start with an Escape E. In Hexadecimal that will be a 1B 45.

PCL6: will commonly start with a %12345X and then be completely unreadable for the most part.

Zip files: will start with an FF as the first 2 characters.

These are some of the most common file types that you may run across but there are others and Dr. Print can help with those.

Device Setup

Why would I need help with my device setup, can’t I just call the dealer/manufacturer?

Sure, you can call them but the first thing they’ll want is a maintenance contract. If you already have one then by all means call them. But if you don’t, if you bought the printer second hand then maybe someone who’s done it before can help.

What do you mean by device setup, isn’t that automatic?

Device setup is configuring the printer so that workstations on your network can print to it… and no, it is not automatic. The Internal configuration of the Device needs to be done so that it can connect to your network and then your network needs to be setup so that your users can print to it. All of this takes time and each print device is a bit different so having someone who knows this could be crucial to getting it deployed quickly.

Can I perform the device setup myself?

Absolutely, there is commonly a quick start guide or user guide that comes along with the product that should walk you through the entire process. What you do want to do after that is make sure you go through all the options and make sure they are set the way you and your organization wants them set. The guides tend to set the device up for a default setup and this may not be acceptable to you organizational structure or security needs.


Printer Security

Why do I need to worry about security on my Printer?

Printers are looking more and more like workstations as far the network is concerned. While workstations have anti-virus and other protection tools, a lot of printers do not. Knowing what to disable and enable on your print device can protect you from a potential breach.

What can someone do to me through a Printer?

Access confidential data on the printer, use the printer as a spring board past your network firewall to access file servers and network resources, compromise User names and Passwords to access restricted material, and many other things.

What can I do to secure my printers?

A few simple first steps would be to make sure that the Telnet and FTP options available to a lot of printers are disabled; these are usually on by default and unless you are using them can leave you vulnerable. Also contact your printer manufacturer and see if they have any Anti-Malware software that can be run on their printer, this will help keep unwanted programs from executing on your print device and leaving you open to further penetration.

The Doctor is in!

Dr. Print is a service provided by American Printware designed to help you with any and all printing issues and needs.

From how to do something to where to find something the Doctor can help and make your life easier.